(A) APPLICATIONS FOR LOANS AND THEIR PROCESSING     

1. All major communications to their borrower shall be in the/vernacular language or in a language. understood by the borrower/customer. The branch manager/branch in charge could ensure that customers speaking languages different from vernacular language of the state in which branch is situated are dealt by officers/staff who understand/speaks languages of such customers. During the loan application process, sanctioning process and collection of payments such customers shall get special attention. The terms and conditions shall be clearly conveyed by the officers/staffs without fail.
   
   
2. All the customers will be provided with a unique customer ID.
   
   Loan application form shall indicate the documents required to be submitted with the application form. The Officers shall communicate necessary information as eligible loan amount, interest rate, charges, overdue interest, interest calculation methodology, rebate on interest etc. or any other information which is believed to affect the interest of the borrower. Such a practice shall enable the customer/prospective customer to take an informed decision. The loan application forms should include all the necessary information which affects the interest of the borrower. All loan applications should include the following information:
   
   

• Name & address of the borrower with telephone numbers and landmarks
• Description of property pledged/given as security for loan repayment
• Identity proof & Address proof (Passport, Voters ID card, Driving license, Ration card etc.) of the borrower, prescribed under applicable laws/regulations.
• The Company has a system of giving acknowledgment for receipt of duly completed loan applications.

The branch manager/assistant manager or in their absence, immediate subordinate shall issue an acknowledgement signed by him/her for loan application received by the branch.

Considering the convenience of the customer, the acknowledgement shall contain the expected time frame within which loan applications will be accepted/rejected.

(B) LOAN  TERMS/CONDITIONS

BUSINESS LOAN/ TERM LOAN/PERSONAL LOAN

1. The Company will convey the borrower the amount of loan sanctioned along with the terms and conditions including annualized rate of interest and method of application. The Company will furnish a copy of loan agreement preferably in the vernacular language at the time of sanction of loan.
2. Annualized Interest on business/term/personal loans-varies from 8% to 12% . 
3. The company will charge overdue interest for late payment and details will be incorporated in loan agreement in bold letters.

GOLD LOAN

1. Borrower is  responsible for paying the principal, interest and other charges at the time the company demands, if it is later discovered that the jewelry is stolen or has been pawned without the owner’s consent.
2. The mortgage term is 3/6/3/12 months and borrower is liable to pay interest on the amount received on the gold mortgage from the date of mortgage until the date of closing/closing of the mortgage.
3. The minimum period for charging interest will be 15 days.
4. There  is an opportunity to pay off the interest and partially the principal on the mortgage to date. 
5. The Appraiser/Auditor authorized by the Company has the authority to inspect the collateral during the loan period and that if the Company suspects any doubt about the integrity of the collateral, borrower obligated to settle the collateral by paying cash if requested by the Company
6. The company has the discretion to send SMS, email calls & letters during the loan repayment period and as part of sales promotion.
7. Appraiser charges/Service/SMS/Processing Notice Letter/Registered Letter charges will be published on notice board  as per this the borrower liable to pay the GST on the basis of the amount.
8. If the borrower dies during the mortgage term, the assets will be returned only to the legal heirs after the loan is paid off along with interest.
9. Company must ensure that the borrower  received the jewelry before leaving the branch after paying the deposit. The company or its staff will not be responsible for any subsequent complaints.
10. If a counterfeit instrument is pawned or if the Company is convinced upon subsequent inspection that it is a counterfeit instrument, the Company has the right to forward the documents including the photograph and identity proof of the pawner to the relevant authorities and other institutions operating in the same nature.
11. If the mortgage amount, interest and other related charges are not repaid within the specified period, the company may, after giving the notice, sell the mortgaged items through public auction to recover the money due to it. If the amount received through public auction is not sufficient, the company has the power to recover from me under the Arbitration & Conciliation Act, 1996.   if the auction amount is in excess, the borrower only get the refund if there is a surplus after collecting other loans related to me.
12. When the mortgage is redeemed after the expiry of the mortgage term or 15 days before the auction, the mortgage amount, interest and other charges to date shall be paid along with the principal.
13. If there is any dispute related to the transaction, the court jurisdiction is Ottapalam.
14. Borrower is liable to pay the charges related to the mortgage as determined by the company from time to time.
15. The gold that is not repaid or renewed on time will be considered as NPA and therefore it is borrowers responsibility to pay interest or renew it from time to time to avoid it.
16. AS If the borrower do not pay the interest or renew the mortgage on time as per the instructions, borrowers details will be shared with credit rating agencies like CBIL CRIF, Equifax etc. Due to this, borrowers subsequent loan applications from other financial institutions will be rejected and NOC provided by the company is required for the applications to be considered. Therefore,  the borrower is  liable to pay the amount as specified by the company from time to time.
17. Under no circumstances will the company accept applications for changing the branch where the loan was granted. It is understood that the tools can also be transferred to other branches of the company.
18. Borrower is responsible to inform the institution if there is a change in the client’s address or contact number during the loan period.
19. If the pawned item is lost due to theft, natural disaster, or other causes, the money or property will be returned based on the current value or the value at the time the pawn is granted, after deducting interest.
20. The loan amount may not be used for illegal activities.
21. The borrower is responsible for paying all stamp duties imposed by the Central and State Governments from time to time.
22. If the last day for loan repayment or interest payment falls on a holiday or the branch cannot be opened for any other reason, transactions must be made within working hours on the first working day preceding that day, otherwise the loan will be subject to higher interest rates.
23. The company has full authority to withdraw the schemes at any time. The borrower  is liable to re-mortgage or close the loan if the company  requests so.
24. Borrower is liable to repay the loan including interest up to that date with 7 days’ prior notice if the company so requests.
25. If any complaints arise regarding the services, the complaint should be submitted in writing to the branch manager. If the complaint is not resolved within seven working days, the complaint can be submitted through the number displayed at the branch.

REQUIRED DOCUMENTS FOR LOAN

PROPERTY LOAN /BUSSINESS LOAN

1. TR- Latest 3 Years With Computation Sheet
2. Kyc Of Husband & Wife Aadhar Card, Pancard, Voters Id, Driving License, Passport, Photo
3. Latest 1 Year Bank Statement 
4. Loan Statements If Any 
5. GST Registration Certificate And Returns (Latest 3 Years) 
6. Audited Financials Latest 3 Years
7. Title Deed,Prior Deed
8. Tax Receipt (Land & Building)- Latest   year
9. Encumbrance Certificate (30 Years)- Latest 
10. Possession Certificate – Latest  year

NRI LOAN 

1. Salary Certificate 
2. Salary Slip -Latest 6 Months 
3. Mail Id, Contact No. (India & Gulf), Photo (2) 
4. Visa, Passport, Pancard
5. NRI Bank Statement (1 Year Account In Which NRI’s Salary Is Credited And NRI’s Domestic Account)
6. Spouse – Aadhaar Card, Pancard, Photo (2)
7. NRI – Cibil Report
8. Encumbrance Certificate – 30 Years (Latest)
9. Possession, Location – Latest year
10. Title Deed, Prior Deed
11. Tax Receipt (Land And Building) – Latest year

PERSONAL LOAN

1. Salary Certificate
2. Salary Slip- 6 Months                                                                 
3. Latest One Year Bank Statement In Which Salary Is Credited
4. Borrower/Spouse/Guarantor – Copies Of Pan Card, Voters Id, Aadhaar Card, Pass Port, Driving Licence Or Ration Card And Photo (2)
5. Title Deed, Prior Deed
6. Tax Receipt (Land And Building) – Latest  year
7. Encumbrance Certificate (30 Years) – Latest 
8. Location Sketch, Possession Certificate – Latest  year
9. Loan Details If Any (Statements)

TAKEOVER LOAN

1. TR- Latest 3 Years With Computation Sheet
2. Kyc Of Husband & Wife Aadhar Card, Pancard, Voters Id, Driving License, Passport, Photo
3. Latest 1 Year Bank Statement 
4. Loan Statements If Any 
5. GST Registration Certificate And Returns (Latest 3 Years) 
6. Audited Financials Latest 3 Years
7. Title Deed,Prior Deed
8. Tax Receipt (Land & Building)- Latest  year
9. Encumbrance Certificate (30 Years)- Latest 
10. Possession Certificate – Latest  Year